Tony Ulichnie is the former V.P., Director of the Uptime Institute North American Network and a 30 yr IT professional. Mr. Ulichnie has held senior IT management positions in Manufacturing, Finance and Outsourcing industries. His expertise spans Operational, Technical and Facilities disciplines applied in the US and internationally. He has been an independent consultant and a senior fellow for the Uptime Institute. Being ITIL certified, he has authored papers and opinions on IT best practices and has taught seminars and webinars on the challenge of communications between IT and Facilities.